Prado Outdoor is committed to providing high-quality outdoor furniture for both residential and hospitality (commercial) use. Our warranty covers manufacturing defects in materials and workmanship for the specified periods below, effective from the date of purchase (original invoice required). While we stand behind our products, normal wear and tear or misuse is not covered. The warranty is offered to the original purchaser and is non-transferable. Warranty coverage differs for residential vs. commercial use as noted:

• Frames (Aluminum, Steel, Teak): Residential – 3 Years, Commercial – 2 Years. Covers structural integrity of furniture frames in normal use. Components like foot glides or hardware are not considered part of the frame and may wear with use. This warranty excludes finish changes due to weather or use.
• Outdoor Fabrics (Cushion Covers & Upholstery): Residential – 5 Years, Commercial – 3 Years. Covers fading or disintegration of solution-dyed acrylic fabrics under normal exposure. Stains, mildew, or damage from improper cleaning are not manufacturing defects.
• Woven Rope & Sling Materials (e.g. Batyline® mesh): Residential – 5 Years, Commercial – 3 Years. Covers breakage or significant deterioration of Batyline slings, vinyl straps, and woven polymer rope materials.
• Cushion Construction (Seams & Zippers): Residential – 2 Years, Commercial – 1 Year. Covers manufacturing defects in cushion sewing, such as seam slippage or zipper failure. Routine softening or compression of cushions is normal wear and not a defect.
• Outdoor Cushion Foam Inserts: 1 Year (Residential or Commercial). Covers loss of resiliency beyond normal softening of high-density outdoor foam. To maximize lifespan, avoid waterlogging cushions and allow them to dry out if they get wet.
• Table Tops – Glass: 2 Years. Covers manufacturing defects in tempered glass table tops. Chips, scratches, or breaks due to impact or misuse are not covered. Always inspect glass upon delivery.
• Table Tops – Ceramic & Porcelain (Laminam®): 2 Years. Covers structural defects like cracking not caused by external impact. Minor color variations or texture differences in ceramic slabs are natural and not considered defects. Use proper care to avoid thermal shock.
• Table Tops – Natural Stone (Granite, Marble, etc.): 2 Years. Covers structural defects unrelated to natural stone characteristics. Color/grain variations or surface pits are inherent and not covered.
• Umbrellas & Bases: 1 Year. Covers manufacturer defects in outdoor umbrellas and bases. Wind damage or tipping is not covered.
• Protective Furniture Covers: 1 Year. Prado’s optional covers are warranted against seam tearing or delamination. Fading or degradation from exposure is considered normal wear.

Note: All warranty periods begin on the date of shipment or purchase. Residential covers private home use; Commercial covers hospitality, contract, or any non-residential use. Prado Outdoor may repair or replace defective components at our discretion. Replacement under warranty does not extend the original warranty period.

Warranty Limitations & Exclusions

Our warranty covers only manufacturing and material defects. Below are important limitations and exclusions:

• Normal Wear and Tear: Fading of finishes or fabrics, color changes in wood, and natural aging of materials are not defects.
• Cosmetic Damage: Scratches, dents, chips, or scuffs after delivery are not covered.
• Improper Use or Maintenance: Damage from neglecting recommended care or using the furniture beyond its intended purpose is not covered.
• Chemical Damage: Damage from sunscreens, oils, solvents, or harsh cleaners is excluded.
• Acts of Nature: Fire, floods, hurricanes, freezing conditions, or other natural disasters are not covered.
• Accidents & Abuse: Impact damage, drops, or pet damage is not covered.
• Unauthorized Repairs or Modifications: Any unauthorized repairs or alterations void the warranty.
• Variation in Natural Materials: Natural differences in color, grain, or texture in stone or wood are expected and not defects.
• Commercial Use Caveats: Commercial settings assume heavier use. Warranty coverage is shorter and requires stricter maintenance.
• Shipping & Handling Damage: Damage in transit must be reported immediately and handled with the carrier.
• “As-Is” or Clearance Items: Final sale items are sold without warranty.

If unsure whether an issue is covered, please contact us.

Warranty Claim Procedure

To file a warranty claim:

1. Contact Customer Service: Notify us or your Prado retailer within 30 days of noticing the defect. Proof of purchase is required.
2. Submit Description and Photos: Provide a written description and clear photos showing the issue.
3. Evaluation: We will review the issue and determine if it's covered.
4. Approval & Resolution: If approved, we will provide instructions for repair, replacement, or credit.
5. Product Return or Service: Pack items securely. Items returned without approval may be refused.
6. Shipping Responsibility: Customer pays return shipping unless otherwise agreed. We will cover return shipping of repaired/replaced items.
7. Resolution Timeline: Timelines vary based on parts and availability. We aim for a prompt resolution.

Care and Maintenance Guidelines

Proper care extends the life of your furniture and helps avoid warranty issues.

• Regular Cleaning: Use mild soap and water. Rinse and dry thoroughly. Avoid harsh chemicals.
• Frame Care (Metal): Rinse regularly in coastal or pool areas. Tighten hardware as needed.
• Frame Care (Teak Wood): Let teak weather naturally or apply sealant to maintain color. Clean with wood-safe soap.
• Fabric & Cushion Care: Brush off dirt, wipe spills quickly, and store dry. Wash covers as directed.
• Slings and Woven Materials: Clean gently with mild soap. Avoid sharp objects and pressure washers.
• Stone & Ceramic Table Tops: Use coasters. Clean with pH-neutral products. Avoid extreme temperatures.
• Glass Table Tops: Use glass cleaner. Avoid impact and thermal shock.
• Winter Storage & Extreme Weather: Store indoors or cover. Keep upright. Remove umbrellas in wind.
• Protective Furniture Covers: Use breathable covers. Only cover dry furniture. Replace covers as needed.
• Avoiding Common Mistakes: Do not stand on furniture. Lift rather than drag. Rinse off salt/chlorine regularly.

Questions? Contact Prado Outdoor for more detailed care recommendations or support.